This paper is about our experiences in the design and development of an open source tool to help tutors reflect on their use of student feedback. This tool, Open Mentor, is a web-based application where tutors can upload graded assessments, with their feedback, and build up a picture of their use of comments to students. In particular, the tool helps to reveal how tutors use feedback in practice, and can help them reflect on their use of language in their comments. This paper describes how we designed and developed Open Mentor, and how it has helped us change the methods and the tools that we use to develop innovative educational systems and technologies.

Open Mentor is a learning support tool for tutors in further and higher education, which assists them through analysing and then providing reflective comments on their assessment and feedback of student assignments and coursework.

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